Between two rights

It's hard to know which is the 'right' thing to do sometimes. One can choose the 'rational' (e.g. lawful) right or the 'emotional' (I.e. compassionate) right.

Which 'right' decision is the best one? It doesn't feel 'right' when kindness is sacrificed for the sake of 'keeping one's word' (amanah). But so is vice versa isn't it? Or is it considered as sticking your neck out for someone you consider a  friend? Both ends in an offending; of the amanah or of the friend.

I don't know. But deep down we always know what biases lies in the heart.